Maryland Relay
Hamilton Relay provides traditional relay services for the state of Maryland including TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish-to-Spanish and CapTel®.
Details regarding all of the available services in Maryland can be found under the Options tab above.
When you connect with Maryland Relay, a Communication Assistant (CA) will connect on the phone with you. Simply give the CA the number you wish to call and your call will be processed promptly, professionally and accurately.
Maryland Relay: www.MdRelay.org
How to Connect
Dial 7-1-1 to use Hamilton Relay in Maryland or call one of the toll free numbers below:
TTY/HCO: 800-735-2258
STS (Speech-to-Speech): 800-785-5630
VCO (Voice Carry Over): 888-826-9673
2-Line VCO: 877-258-9854
Spanish-to-Spanish: 800-877-1264
If you are traveling out of State or you are in a State that is not served by Hamilton Relay, you can place interstate calls by calling:
Voice: 800.833.7833 (toll-free)
Customer Service
If you have suggestions, comments or concerns, please contact Customer Service:
Email: info@hamiltoncaptel.com
Between the hours of 9:00 AM - 6:00 PM ET, call:
Voice/TTY: 888-269-7477
Spanish: 866-670-9134
Between the hours of 6:00 PM - 9:00 AM ET, call:
Voice/TTY: 888-514-7994
If your expressed concern is not resolved to your satisfaction, contact your State Relay Administrator.
Maryland Relay
State of Maryland
Dept. of Information Technology / Telecommunications Access of Maryland
301 W. Preston Street, Suite 1008a
Baltimore, MD 21201
Voice/TTY: 800-552-7724
Voice/TTY: 410-767-6970
Fax: 410-767-4276
Email: pam.stewart@doit.state.md.us
Should your concern go unresolved, you may file a complaint with the FCC's Consumer Information Bureau.
Equipment Distribution
For information regarding equipment, please contact:
Maryland Accessible Telecommunications (MAT)
Voice /TTY: Call 1-800-552-7724 to request an application
http://www.mdrelay.org/equipment.html
Dept. of Information Technology
301 W. Preston Street, Suite 1008A
Baltimore, Maryland 21201
Outreach
Hamilton Relay offers high quality professional outreach services to ensure people are aware of relay services, and that they understand how to use relay when making or receiving calls. If you are not sure about how relay works and would like to learn more about what types of relay services work best for you, contact us!
If you know of an agency, business, school or individual who could benefit from training on how to use Relay services, we are glad to provide professional training services.
Contact your Outreach Coordinator today!
Sudan Khan (sudan.khan@mdrelay.org)
Maryland TRS Outreach Coordinator