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Hamilton Relay Video FAQs
General FAQs
- Q: Who is Hamilton?
- Q: What is Internet Relay?
- Q: What is Video Relay Service?
- Q: Who can use Hamilton Video Relay?
- Q: Where can I call using Hamilton Video Relay?
- Q: What is the cost to use Hamilton Video Relay?
- Q: How can I benefit from using Hamilton Video Relay?
- Q: Are my calls confidential when using Hamilton Video Relay?
- Q: Are the interpreters used by Hamilton
Relay VRS qualified and/or certified?
- Q: Do I have to log-in to use Hamilton Video Relay?
- Q: Can a voice user call me through Hamilton Video Relay?
- Q: What is “Who’s On”?
- Q: Can I use my existing Customer Profile with Hamilton Video Relay?
- Q: How do I benefit from a Hamilton Video Relay Customer Profile?
- Q: Can I tell the Interpreter to call Joe from my Frequently Called Numbers
list?
- Q: What is VCO?
- Q: Are there employment opportunities with Hamilton?
Q: Who is Hamilton?
A: Hamilton
Telecommunications is a telephone company based in Aurora, NE. They have
been providing telephone service for over 100 years.
Hamilton Relay Service is a division of Hamilton Telecommunications,
which has been providing Telecommunications Relay Service since 1990.
Telecommunications Relay Service (TRS) enables people who use a Text Telephone
(also called a TTY, a TDD or TT) to communicate freely with people who
use a standard telephone. Hamilton provides interstate relay service (calls
from one state to another state) and intrastate relay service (calls within
the same state) to six states across the country. Hamilton also provides
Internet Relay.
Q: What is Internet Relay?
A: Hamilton
Internet Protocol Relay (HIP Relay) is a 24-hour service that allows
computers and other web devices to connect to HIP Relay
via the Internet in order to place a call to any standard telephone
user. During an Internet Relay call, a text user connects to the relay
via the Internet instead of calling 7-1-1 or an 800 number. The CA
handles an Internet relay call the same as a regular relay call. The
CA "voices" or reads everything the computer or text end
of the call types and types everything they hear on the standard telephone
user’s end. HIP Relay is another way for people who are Deaf,
Hard of Hearing or Speech Disabled to communicate through the relay
with anyone at anytime.
Q: What is Video Relay Service?
A: Hamilton Video Relay is a free service allowing D/deaf, hard of hearing and people
with speech disabilities, who also use American Sign Language (ASL) or
a manual form of English (PSE or MCE), to make use of video equipment,
high speed internet access and interpreters to communicate with standard
telephone users.
Q: Who can use Hamilton Video Relay?
A: Anyone who uses ASL and has high speed Internet access as well as
a web cam and NetMeeting* or similar H.323 compatible software or video
conferencing devices can use Hamilton Video Relay.
* indicates product of Microsoft
Q: Where can I call using Hamilton Video Relay?
A: With Hamilton Video Relay, you can call any telephone number in the world (with
the exception of 900 numbers). Video Relay users can place international
calls but cannot receive international calls.
Q: What is the cost to use Hamilton Video Relay?
A: With Hamilton Video Relay, there are no long distance telephone charges.
Q: How can I benefit from using Hamilton Video Relay?
A: You benefit because Hamilton Video Relay lets you use ASL to communicate through
the relay with standard telephone users. This results in easier communication
and faster service.
Q: Are my calls confidential when using Hamilton Video Relay?
A: All calls handled by Hamilton Video Relay are kept strictly confidential. By law,
no relay employee can share ANY information from a relay conversation.
There are NO records/documents/recordings of any relay conversation.
Q: Are the interpreters used by Hamilton Relay VRS qualified and/or
certified?
A: Yes, all of the Hamilton Relay VRS interpreters are
qualified, and many are certified. Hamilton Relay Video Interpreters
go through
a screening process that assesses their skills and ability to interpret
in the VRS environment, along with an intensive training program
prior to working in VRS. All VRS Interpreters strictly adhere to
a professional “Code of Ethics” developed and supported
by the Registry of Interpreters for the Deaf, Inc. (RID) along
with representation from the Deaf Community.
Q: Do I have to log-in to use Hamilton Video Relay?
A. You only need to log-in to Hamilton Video Relay to receive a call from a voice
user or to use or access your Customer Profile
Q: Can a voice user call me through Hamilton Video Relay?
A: YES! Voice users can call YOU with Hamilton Video Relay. The voice user will call
the relay center at 866-498-4777 and will give the Interpreter your IP
address or your User Name. If the voice user gives the interpreter your
User Name as a way to call you, you must be logged-on to the internet
and the Hamilton Video Relay web site to receive a call from a voice user.
Q: What is “Who’s On”?
A. “Who’s on” is used to show all
users who are logged-in to Hamilton Video Relay. Two Hamilton Video Relay users who are both
logged-in to Hamilton Video Relay can call
each other directly.
Q: Can I use my existing Customer Profile with Hamilton Video Relay?
A. No, but you have control of your profile with
Hamilton Video Relay. Hamilton Video Relay offers a feature called “Frequently Called Numbers”,
in which you can store up to 10 numbers.
Q: How do I benefit from a Hamilton Video Relay Customer Profile?
A. Hamilton Video Relay Customer Profile offers you many benefits:
- Allows you to customize the greeting used by the Interpreter to identify
the relay to the party you are calling.
- Frequently Called Numbers allows you to store up to 10 numbers.
- Allows you to choose your connect Mode (such as VCO or HCO) for both
sending and receiving Hamilton Video Relay calls.
- Allows you to receive a call from a voice user through Hamilton Video Relay.
- Allows you to receive a call from another Hamilton Video Relay user in which you sign
your conversation back and forth without the intervention of an Interpreter.
- Allows you to give special calling instructions or use the Notes box.
- Allows you to choose whether you want to be listed on the “Who’s
on” page.
Q: Can I tell the Interpreter to call Joe from my Frequently Called Numbers
list?
A: No. The Hamilton Video Relay Interpreter cannot see your list on his/her computer.
Q: What is VCO?
A: VCO, short for Voice Carry Over, is for people who talk
but have difficulty hearing. With VCO, you can talk directly to the
person you
are calling and have his or her responses signed back to you by
the Hamilton Video Relay Interpreter.
Q: Are there employment opportunities with Hamilton?
A. Send an e-mail to relay@hamiltonrelay.com to inquire about employment
opportunities.
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