Q: Can I use Hamilton Video Relay to call 911?
A. IF YOU HAVE AN EMERGENCY YOU SHOULD USE YOUR TELEPHONE OR TTY TO
CALL YOUR LOCAL EMERGENCY SERVICE NUMBER DIRECTLY. In an emergency, call 9-1-1 or your local emergency
service’s
TTY number directly. 9-1-1 centers are required by The Americans with
Disabilities Act (ADA) to have TTYs and be prepared to handle emergencies.
Q: Can I call 711 with VRS?
A. No. 7-1-1 is set up to transfer your call to the relay of the state
that you are in. Hamilton Video Relay is not connected to any one state's transfer
system.
Q: What hours is Hamilton Video Relay available?
A: Hamilton Video Relay is available 24 hours a day,
7 days a week.
There are no limits on the length of your calls or how many calls you
make.
Q: Can a hearing individual call me through Hamilton Video Relay?
A: YES! Hearing individuals can call YOU with Hamilton Video Relay. The hearing
individual will call the relay center at 866-498-4777 and will give
the Interpreter your IP address or your User Name. If the hearing individual
gives the interpreter your User Name as a way to call you, you must
be logged-on to the internet and the Hamilton Video Relay web site to receive a
call.
Q: Can I make international calls through Hamilton Video Relay?
A. Video Relay users can place international calls but
cannot receive international calls.
Q. Can I make “900” calls via Hamilton Video Relay?
A.
Hamilton Video Relay will not process “900” calls due to billing
and potential fraud issues.
Q: Can I place a call using Hamilton Video Relay in Spanish?
A. Hamilton Video Relay will not offer Spanish initially, but intends to add the
feature as demand builds for this service.
Q: Are VRS and VRI the same thing?
A. No. VRS and VRI are not the same. With VRI, the Deaf
or HOH person and the hearing person are in the same room and use an
Interpreter
who is located elsewhere. With VRS, the Deaf or HOH person and the
hearing person are in different locations and communicate over the
telephone through an Interpreter. This service is for VRS only.
Q. Does Hamilton Video Relay provide for accessibility features for users who are deaf-blind
or use alternative keyboard technology?
A. Hamilton Video Relay is familiar with the needs of deaf/blind
relay users. The Hamilton Video Relay Interpreter will sign at a slower pace if
so desired and the
interpreter’s clothing can be modified upon request to best meet
the deaf-blind user’s needs.
Q: Can I call a TTY user through Hamilton Video Relay?
A: No. Only calls made to a standard telephone can be processed.
Q: Can I give the Hamilton Video Relay Interpreter instructions prior to the call?
A. Yes you can give the Hamilton Video Relay interpreter specific instructions
on a per call basis.
Q: Do I have to use Go Aheads with Hamilton Video Relay?
A: With Hamilton Video Relay, you do not have to use “GA” and you can
interrupt at anytime during your conversation. Hamilton Video Relay allows you to
have an interactive, real-time conversation without the use of “GA” and “SK”.
