Montana Relay
Hamilton Relay provides traditional relay services for the state of Montana including TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish-to-Spanish and CapTel®.
Details regarding all of the available services in Montana can be found under the Options tab above.
When you connect with Montana Relay, a Communication Assistant (CA) will connect on the phone with you. Simply give the CA the number you wish to call and your call will be processed promptly, professionally and accurately.
Montana Relay: www.montanarelay.mt.gov
How to Connect
Dial 7-1-1 to use Hamilton Relay in Montana or call one of the toll free numbers below:
Voice: 866-253-4090
VCO (Voice Carry Over): 877-826-7161
Speech-to-Speech: 877-253-4613
Spanish-to-Spanish: 866-225-1866
If you are traveling out of State or you are in a State that is not served by Hamilton Relay, you can place interstate calls by calling:
Voice: 800.833.7833 (toll-free)
Customer Service
If you have suggestions, comments or concerns, please contact:
P.O. Box 4210
Helena, MT 59604
Voice/TTY: 866-735-2968
Fax: 406-444-5999
Email: relay@mt.gov
If your expressed concern is not resolved to your satisfaction, contact your State Relay Administrator.
Montana Telecommunications
Access Program
P.O. Box 202923
Helena, Montana 59620-2923
Voice: 800-833-8503
Voice/TTY: 1-406-444-1335
E-mail: cphelps@mt.gov
Should your concern go unresolved, you may file a complaint with the FCC's Consumer Information Bureau.
Equipment Distribution
The Montana Telecommunications Access Program (MTAP) is an agency of the government of Montana that offers assistive equipment and services to Montanans whose disabilities make it hard for them to use the phone.
The program distributes special telephone equipment to Montanans who qualify. MTAP Equipment Specialists will deliver phones right to your home, set up the equipment, and show you how to use it, all at no cost to Montanans who qualify.
To apply online, visit MTAP or contact:
P.O. Box 4210
111 N. Jackson
Helena, MT 59604
Voice/TTY: 866-735-2968
Outreach
Hamilton Relay offers high quality professional outreach services to ensure people are aware of relay services, and that they understand how to use relay when making or receiving calls. If you are not sure about how relay works and would like to learn more about what types of relay services work best for you, contact us!
If you know of an agency, business, school or individual who could benefit from training on how to use Relay services, we are glad to provide professional training services.
Contact your Outreach Coordinator today!
Russ Patterson (russ.patterson@hamiltonrelay.com)
Montana Relay Outreach Coordinator
Brochures
For quick reference, the following Traditional Relay Service Brochures are available for download:
Call Me Cards
For your convenience, we have created "Call-Me Cards" that are simple to print and distribute to friends, family and business contacts. Once shared, these cards provide all the necessary information anyone needs in order to contact you through 7-1-1. We've also included some helpful hints when using relay. Simply print the front and back side of the card and write your name and phone number in the designated areas. You'll want to keep your personalized cards readily available so that you can pass them out to individuals who wish to contact you.
For best results, these cards are designed to print on Avery Card Stock 5881. When printing, you do not need to choose "shrink to fit the page."