Maryland Relay Service Customer Profile


Step 1: Customer Information



Please indicate the best way to contact you:
Email
Phone (TTY/VCO/HCO)
Phone (Voice)
US Mail
Fax
Step 2: Relay Calls Connection Mode

(When I MAKE and ANSWER a relay call, I use...)
This section allows you to select the way you want to CONNECT TO relay.
English Spanish
Check Only One Below
When I MAKE and ANSWER a relay call, I use...
TTY
ASCII (Computer or TTY)
Voice
VCO
        
HCO
        
Speech to Speech - operator revoice everything I say
        

Speech to Speech - operator assist as needed by other party
        
If you live with a person who calls Relay differently than you, contact Customer Service.
Step 3: When I MAKE and RECEIVE a relay call, I want to use...
Check the service you want with EVERY relay call you make or receive
Translator/Interpreter: Translate ASL to English.
Slow Typing: Operator will type slowly
Spell Check: On Off
TTY Abbreviations
Step 4: Long Distance Company
(Select only one)

If you do not see your long distance telephone company on the list please provide the company name and the customer service number for the company.
Step 5: Speed Dialing
Give the Operator the "Name" or number (1-10) to place a call from your speed dial list.
Name:                 Area code and Phone Number:
 

 

 

 

 

 

 

 

 

 

Step 6: Greetings
You can choose how the Operator will announce Relay:
I want OPRs to say my first name to the people I call.
Name:
Example: "This is Maryland Relay OPR 4444 with a call from Bob."
I want OPRs to tell the people I call I am
Deaf Hard of Hearing
Speech Disabled Deaf/Blind
Example: "This is Maryland Relay OPR 4444 with a call from someone who is deaf."
Never explain how to use the relay to any person I call.
Never identify the relay to any person I call. (requires My Hello)
My Hello: (50 characters including spaces) OPRs will always greet the people you call this way.
Example: Hi, Bob here, How are you?
Step 7: Restrictions
Some people do not allow calls that cost extra to be made from their telephone. If you check any items on this list, you will not be able to make these types of calls through Relay.
Long Distance Calls
900/976 Numbers
International
Directory Assistance
Operator Assistance
Step 8: Multi-User/Remote Profiles—Personal Identification Number (PIN)
The multi-user/remote feature is of great benefit if you have more than one relay user living in the household or are away from your primary phone number. When accessing your profile, please provide the Operator with the 7-digit PIN you selected.
Note: Passwords and PINs are kept in STRICT confidentiality and are not seen by the OPR. These are only used so the OPR can see the users profile.

(Pick 7 digits starting with the first 3 letters of your last name and then 4 digits that you choose.)
The PIN can be used for two purposes.
Please check below how you will use your PIN:

To make sure you are the only person who can make changes to your profile
Multi User/Remote
Step 9: Notes Section
If you have any additional instructions or information to give to the operator, please list them here.

Step 10: Mailing List
Please include me on the Maryland Relay mailing list.
You're Finished!

Thanks! Your Customer Profile should be activated within 24-72 hours from receipt.

Click submit at the bottom of this form to submit online.

You can Call with questions to:

Customer Service: 1-866-269-9006 V/TTY
If you are satisfied with your Profile, hit Submit.
If you want to start over, hit Reset.