Hamilton Relay is concerned about customer privacy and is committed to protecting the privacy of our customers. Hamilton Relay limits the information collected regarding our customers to that needed to conduct business and to offer products and services that might be of interest to you. You may choose to provide individually identifiable information (such as your name, address, telephone number or email address) to Hamilton Relay in a number of ways through our web site - by ordering a service, sending an e- mail, or registering to receive news or public information.

Hamilton Relay does not:

• Collect individually identifiable information from our customers via our website unless it is provided to Hamilton Relay. (Hamilton Relay may ask for individual information for account set up for certain types of relay.)
• Sell the names and addresses of visitors to Hamilton Relay’s website.

Hamilton Relay does:

• Use security techniques designed to protect customers' information from unauthorized access. (See Information Security below.)
• Collect, maintain and use customer information as necessary to provide the most helpful and targeted products and services to meet customers' needs.
• Honor customers' requests to remove their names from our telephone or mail solicitation lists using reasonable efforts to delete the information from existing files. (You may contact Hamilton Relay to request such removal.)
• When Hamilton Relay undertakes projects with other companies, provide access to customer information with an understanding that our business partners will also treat the information with respect for privacy concerns.

In addition to individually identifiable information, Hamilton Relay may collect information automatically when a visitor enters the Hamilton Relay website, such as the domain name, browser, the type of computer operating system, information about the web page from which the visitor linked to the site, and time spent on different pages within the site. Hamilton Relay may use this information to evaluate and improve the site, to assist customers with any technical difficulties and may share the
information with business partners and others.

Cookies
A cookie is a small, encrypted data string the Hamilton Relay server requests your browser to store that contains your unique Hamilton Relay User ID. Cookies are used to deliver web content specific to your interests. after your initial entry. The cookie permits the server to recall information from your previous visit. A cookie is not used to access or otherwise compromise the data on your hard drive. With most browsers, you can choose to change your browser settings to disable cookies. Please be aware that cookies may be required to complete certain functions on the Hamilton Relay website and other Internet sites.

Information Security
Hamilton Relay has security measures in place to protect against the loss, misuse and alteration of information under Hamilton Relay’s control. During certain types of relay calls, the information you submit is encrypted using the Secure Sockets Layer (SSL) protocol.

Disclosure of Account Information
Hamilton Relay as a general practice does not retain “Account Information” as end user customers of relay are not billed by Hamilton Relay directly for relay calls and there is no need for retention of account information. Hamilton Relay may, when requested by a relay user,
retain account type information for purposes of maintaining a profile of a relay users preferences, for newsletter mailing lists and certain other communications.

As a general rule, Hamilton Relay does not release customer account information to unaffiliated third parties without your permission unless we have a business relationship with those companies where the disclosure is appropriate. There are exceptions to this general rule. For example, Hamilton Relay might provide information to regulatory or administrative agencies so that they can accomplish their regulatory tasks (for example, responding to a customer complaint) or to maximize the efficiencies of our own processes (such as correcting mailing addresses). Other disclosures will be driven by legal requirements imposed on us. Hamilton Relay complies with "legal process," such as a subpoena or court order or other similar demand, associated with either criminal or civil proceedings.

Hamilton Relay will only disclose account information to the customer whose name appears on the account. If you instruct Hamilton Relay in writing to release your account information to someone, we will honor your request and provide that information. If other people need to have access and control of your account, such persons must be jointly listed or identified as such on the account by the customer whose name appears on the account.

Hamilton Relay may provide account information to other companies in the process of providing services to you. Hamilton Relay typically has a business relationship with these companies.

For Relay Calls where long distance charges are applicable, Hamilton Relay may provide account information to collection agencies when customers do not pay their bills. Use that can be made of this information is limited to collection activities for long distance charges.

Value Added
Because Hamilton Relay appreciates the trust you have placed in us, we continually look for ways to enhance our business relationship. From time to time, Hamilton Relay may inform you about a product or service if you have provided us with your contact information. Using the information you have provided, Hamilton Relay strives to limit our offers to those we think you would appreciate receiving.

Hamilton Relay wants every contact you have with us to be a positive experience. So if you would prefer not to receive these value-added services, offers and opportunities, just contact us.

Children
Children should consult with their parents or guardian before furnishing any data to Hamilton Relay.

Links
Hamilton Relay is not responsible for content or privacy policies of other sites. You should keep this in mind when accessing sites through links on Hamilton Relay’s website.

Updates
Hamilton Relay will constantly strive to improve the services offered, and may update this privacy statement from time to time in conne ction with that effort. Hamilton Relay reserves the right to expand our capabilities for information collection and use, and may change our policies along with this privacy statement at any time.

September 7, 2004.